We want you to be happy and satisfied with your purchase. We also recognize that sometimes things happen that are out of our control. If the product you purchased doesn’t work or it arrives damaged, contact us as soon as possible so we can work towards making things right – PLEASE KEEP ALL THE ORIGINAL PACKAGING FOR RETURNS. Read through the categories below to learn how to get the cancellation or return process started. We want you to be satisfied throughout the entire process.
Having second thoughts? Email email@example.com to send a cancellation request. Cancellations are subject to a 5% processing charge provided the items have NOT already shipped. Most items ship in 24-48 hours after they are received. If the product has already shipped, you will need to follow the RETURNS procedure if you no longer want the product. This includes drop shipped items from any of our partners. Return shipping charges will also apply.
RETURNS & INSTRUCTIONS
If you do need to return your product, we will work with you to issue a refund or find a suitable replacement. If you are unsure about your purchase, hold on to the original packaging, as it is required for returns. Returns must be made within 10 days of receipt and all products must be new, unused and have their original packaging and hardware. RETURNS MUST BE IN THE ORGINAL PACKAGING TO BE ACCEPTED. Please note that a fee consisting of the actual outbound and return shipping and handling costs is deducted from all returns. . This includes drop shipped items from any of our partners.
To start your return, please email firstname.lastname@example.org with your order number. Returns cannot be processed over the phone. While we strive to get you your refund as quickly as possible, please be aware that the complete process may take some time. We do not accept any returns or exchanges on custom, special-order furniture or purchases using customer-own-material (COM) upholstery. ALL items marked ‘Floor Samples’ or ‘Sale’ are final sale – no refunds, returns or exchanges will be allowed.
All claims MUST be submitted on Our damage form
While we always do our best to ensure safe arrival, items are occasionally damaged in transit or have concealed damage. If your order arrives damaged, you must report it within (3) days of receipt. We do require images of the damaged product as well as the box and packaging to process the claim. We will replace damaged items, parts, or pay to have them fixed. Email email@example.com for information on how to file a damage claim. We do not accept any returns or exchanges on custom or special-order furniture, floor samples or purchases using customer-own-material (COM) upholstery.